We aim to provide a smooth and reliable delivery experience for all our customers. Please review the following information to understand how we handle order fulfillment and delivery.
- Order Processing
- Orders are typically processed within 1-3 business days after payment confirmation.
- During peak seasons or promotions, processing times may be slightly longer. We will notify you if there are any delays.
- Shipping Options
- We offer multiple shipping options, including standard and expedited delivery. Shipping costs and estimated delivery times will be displayed at checkout.
- Shipping times are estimates and may vary depending on your location and carrier availability.
- Delivery Times
- Domestic Orders: Delivered within 3-7 business days after processing.
- International Orders: Delivered within 7-21 business days, depending on the destination and customs clearance.
- Delivery times are not guaranteed and may be affected by factors beyond our control, such as weather, customs delays, or carrier issues.
- Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use this tracking number to monitor the status of your delivery through the carrier’s website.
- Undeliverable Orders
- If a package is returned to us as undeliverable (e.g., due to an incorrect address or failed delivery attempts), we will contact you to arrange reshipment. Additional shipping fees may apply.
- Lost or Stolen Packages
- If your tracking information indicates that your package was delivered but you have not received it, please contact your local post office or carrier first.
- If the issue cannot be resolved, contact us at [email protected], and we will assist you in filing a claim with the carrier.
- International Orders
- Customers are responsible for any customs duties, taxes, or import fees that may apply. These charges are not included in the product price or shipping cost.
- Delays due to customs clearance are beyond our control and may affect delivery times.