Return and Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process. Please review the following guidelines to understand how returns and refunds work.

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original condition, and in the original packaging.
• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made products.
• Intimate or sanitary items.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Pack the item securely in its original packaging.
3. Include the original invoice or proof of purchase.
4. Ship the item to the address provided by our team.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days and credited to your original payment method.
• Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped).

6. Exchanges

• If you need to exchange an item for a different size or color, please contact us at [email protected]
• Exchanges are subject to product availability.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery.
• We will provide a replacement or refund, including return shipping costs.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Email: [email protected]